Refund Policy

This Refund Policy outlines the conditions and procedures under which refunds may be granted for purchases made through norvanel.pro. NORVANEL is committed to transparent and fair business practices.

General Principles

NORVANEL evaluates refund requests based on eligibility, timing, and compliance with the conditions described below. All customers are encouraged to review this policy carefully before completing a purchase.

Eligible Items

• Unused physical products in original condition
• Defective or damaged items upon delivery
• Incorrect items received
• Services canceled within the allowed timeframe

Timeframe

• Refund requests must be submitted within 14 calendar days
• Damaged or incorrect items must be reported within 48 hours of delivery
• Service cancellations must occur prior to service execution
• Late submissions may not be eligible

Procedure

• Submit a written request via email
• Provide order number and proof of purchase
• Attach photos if reporting damage or defects
• Await confirmation and return instructions

Refund Conditions

Non‑Refundable Items

• Customized or made-to-order products
• Digital downloads once accessed or delivered
• Items marked as final sale
• Services already fully performed